Returns and Refunds
2UNDR APPAREL EXCHANGES
PLEASE NOTE DUE TO COVID19 EXCHANGES AND RETURNS WILL BE REVIEWED ON A CASE BY CASE BASIS DUE TO HYGIENE REGULATIONS
To make it stress-free, we’re willing to exchange or refund your purchase if you are not satisfied with the product or have mistakenly thought the holiday weight was gone for good.
To be eligible for a return, your item must be unused and in the same condition that you received it.
- All requests must be made within 30 days of delivery.
- Applies only to product that has been purchased from our 2undr.eu online store.
- Items must have all bags, tags, and/or boxes intact. Products cannot be washed, used or damaged.
Please note: exchanges and returns are not accepted on undergarments. Underwear is a final sale item due to hygiene regulations. You can include headwear and socks with that too … eww no.
Seriously, we DO NOT return underwear, ew.
To organize your return or exchange request and authorization please email us at INFO@2UNDR.EU with your order number, and our customer care team will assist you.
2UNDR offers a warranty for manufacturer defects on select products, as long as your product was purchased via this webshop. If you believe your 2UNDR product is defective for any reason, please fill out our Online Warranty Request Form.
Please note: This policy does not apply to products that have been damaged by misuse, accident, modification, skid marks, unauthorized repair, or purchased from any 3rd party seller.
Face/Neck cover and Beanies are not covered under the 2UNDR warranty.
2UNDR PROMOTIONS & PRICE POLICY
Coupon codes and sales cannot be combined together or with other offers. 2UNDR reserves the right to refund your order if a discount or promotion is being abused. Price adjustments cannot be made after your order has been placed and is processing.
Discount codes do not work with clearance, sale or bundle items.