Returns Policy

SATISFACTION GUARANTEED

Your comfort and satisfaction matter to us.

At 2UNDR, we take pride in the quality, comfort and craftsmanship of our underwear. We want you to feel confident when shopping with us and are committed to providing excellent products and customer service.

If you're not completely happy with your purchase, we're here to help.

RETURNS & EXCHANGES

We accept returns of eligible items within 14 days of receipt, provided the products are:

  • Brand new, unworn and have not been tried on.

  • In their original packaging, with all labels and tags intact.

  • In a clean, unused and resaleable condition.

IMPORTANT – UNDERWEAR HYGIENE POLICY

For hygiene and health protection reasons, we cannot accept returns or exchanges of underwear that has been tried on, worn or washed.

Please ensure you select the correct size before purchasing. Our size guides are available to help you make the right choice.

This policy does not affect your statutory consumer rights, including your rights if an item is faulty, damaged or not as described.

PRODUCT QUALITY GUARANTEE

All our products are covered by a 6-month quality guarantee against manufacturing defects in materials or workmanship.

If you believe your product has a manufacturing fault, please contact our customer service team with your order details, a description of the issue and, where possible, photographs.

We will assess the issue and, where appropriate, arrange a replacement or refund.

Our guarantee does not cover damage resulting from normal wear and tear, misuse, accidental damage or failure to follow the recommended care instructions.

Your statutory consumer rights remain unaffected.

HOW TO RETURN AN ITEM

Before returning your purchase, please contact our customer service team with your order number and reason for return.

Once your return has been confirmed, please send the eligible product, securely packaged, to:

 

EUROZONE BRANDS RETURNS
Fulfilmentcrowd
Matrix Park
Western Avenue
Chorley
PR7 7NB
United Kingdom

 

We recommend using a tracked postal service and retaining proof of postage, as we cannot take responsibility for returns lost in transit.

REFUNDS

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be processed to your original payment method, normally within 5–7 working days of approval, although your bank or payment provider may take additional time to credit your account.

Please allow up to 7 working days for warehouse inspection and processing.

For change-of-mind returns, customers are normally responsible for return postage. Where an item is faulty or incorrectly supplied, we will cover reasonable return postage costs where applicable.

NEED HELP?

We value every customer and want you to enjoy your 2UNDR experience.

If you have any questions about sizing, product quality, returns or your order, please contact our customer service team before sending anything back.

We're always happy to help.

Nothing in this policy affects your statutory consumer rights.